Terms of Service

Effective date: September 13, 2025

This Privacy Policy explains how Clean Crusade collects uses shares and protects personal information in connection with this website and any related pages that are hosted or powered by Service In Sync LLC. By using the site you agree to this Policy.

1. Who is responsible for your data

Clean Crusade is the controller of personal information collected through this site. Service In Sync LLC is a service provider or processor that hosts the site and provides tools on behalf of Clean Crusade and may use sub processors. Service In Sync processes and stores data primarily in the United States.

2. Information we collect

Contact and account information such as name email phone address and login details
Booking and transaction information such as requested services service addresses dates notes invoices payments and communications
Device and usage information such as IP address browser and device type pages viewed time and date referring pages and general location
Cookies and similar tools that help operate secure and improve the site and remember settings
Information from third parties such as payment processors map providers analytics and messaging partners

3. How we use information

Provide schedule and deliver services and manage your account
Send confirmations reminders and service communications
Process payments and prevent fraud
Operate maintain secure and improve the site and services
Comply with law and enforce terms and policies
With your consent send marketing messages that you can opt out of at any time

4. Legal bases for processing

Where required we rely on one or more of these bases for processing personal information. Contract performance with you. Legitimate interests such as improving services and securing the site. Compliance with legal obligations. Consent for optional activities such as certain marketing.

5. How we share information

With Service In Sync LLC as our hosting and software provider and with its sub processors that support the platform
With payment processors banks and card networks to complete transactions
With analytics messaging and map providers that help operate the site
With professional advisers and authorities as required by law or to protect rights
With others when you ask us to or when you direct us to do so

We do not sell personal information and we do not share personal information for cross context behavioral advertising as those terms are defined by certain state laws.

6. Cookies and similar technologies

Cookies are small files that help operate the site remember preferences and analyze usage. You can control cookies through your browser settings. If you disable cookies some features may not work.

7. Messaging

By providing a phone number or email you consent to receive messages related to your account bookings and service. You can opt out of marketing messages at any time. Message and data rates may apply. Delivery is not guaranteed and may be affected by filters and provider outages.

8. Data retention

We keep personal information for as long as needed for the purposes described in this Policy and as required by law. We may keep records after you stop using the site when we have a legal obligation or a legitimate business need.

9. International transfers

Information may be transferred to and processed in countries that may have privacy laws different from those in your location. When we transfer information we take steps that are intended to protect it in line with this Policy.

10. Security

We use administrative technical and physical safeguards that are designed to protect personal information. No method of transmission or storage is fully secure and we cannot promise absolute security.

11. Your choices and rights

You may access update or delete certain information in your account settings
You may request a copy correction or deletion of your information or object to or restrict certain processing as allowed by law
You may withdraw consent for processing that relies on consent
You may opt out of marketing emails by using the unsubscribe link and of texts by replying stop

To exercise rights use the contact details shown on this site. We may need to verify your identity.

12. Children

This site is not directed to children under the age of eighteen and we do not knowingly collect personal information from children.

13. State specific disclosures

Residents of some states including California may have additional rights. We do not sell personal information and we do not share personal information for cross context behavioral advertising. You may request access deletion or correction of personal information as described in Section 11 and you may contact us to ask about our privacy practices.

14. Service In Sync as service provider

Service In Sync LLC processes personal information on behalf of Clean Crusade to provide hosting software and related services. Service In Sync may use sub processors and may process and store data in the United States. To the fullest extent allowed by law Service In Sync disclaims all warranties and is not liable for indirect or consequential losses that arise from platform issues including downtime bugs data loss or failed or delayed notifications. For disputes involving Service In Sync the laws of the State of Minnesota apply and venue is in Hennepin County Minnesota. Service In Sync is an express third party beneficiary of this Section and may enforce it.

15. Changes to this Policy

We may update this Policy. When we post changes and they take effect your continued use of the site means you accept the revised Policy.

16. Contact

For questions about this Policy please use the contact details shown on this site.

Service Agreement for Clean Crusade

Introduction
This Service Agreement outlines the mutual responsibilities and obligations between Clean Crusade and our valued customers.

Flexibility of Service
Clean Crusade is committed to providing flexible cleaning solutions. We do not require our customers to commit to a minimum number of cleaning sessions.

Cancellation Policy
Customers have the liberty to cancel any scheduled service. To do so, we kindly request a one-week advanced notice to ensure smooth adjustments to our scheduling.

General Limits, Conditions, and Liability

Insurance and Liability Coverage
Clean Crusade ensures the protection of our clients through a comprehensive liability insurance policy.

Employee Background Checks
We conduct thorough background checks on all our employees to maintain trust and safety.

Tax Compliance and Reporting
Clean Crusade is diligent in collecting and reporting all necessary taxes for our cleaning services to the appropriate local, state, and federal agencies. This adherence safeguards our customers from any IRS tax liabilities related to the income earned by our cleaners.

Worker's Compensation Insurance
For added security, all our cleaners are covered by worker’s compensation insurance, which is applicable for any injuries they might sustain during their duties, whether inside or outside your home.

Securing Personal Valuables and Firearms

Responsibility for Valuables
When utilizing any in-home service, including ours, it is essential for homeowners to take proactive measures for the security of their valuables. We advise that all jewelry, valuable items, and money are securely locked away. While Clean Crusade employs trustworthy individuals and conducts thorough background checks, the most effective way to ensure the safety of your valuables is through secure storage.

Small Personal Items
During normal cleaning such as vacuuming, mopping, or dusting, our staff cannot reasonably be expected to see or identify small personal items that may be left in the home. These items may be picked up, moved, or damaged in the course of routine cleaning. This includes but is not limited to retainers and dental aligners, hearing aids, jewelry, earbuds, phone chargers, and small electronics. Clean Crusade is not responsible for loss or damage to such items. Customers are responsible for ensuring these belongings are stored safely prior to service.

Firearm Safety
In households with firearms, we kindly request that these are securely locked away. This precaution ensures the safety of both our staff and all residents of the home.

Security Alarm Policy
Clean Crusade's responsibility regarding security alarms is limited. In instances where a local police department is dispatched due to an activated alarm that our staff cannot deactivate, either due to insufficient or unclear instructions provided,Clean Crusade will not be responsible for any resulting charges.

Pet Escape Policy
At Clean Crusade, our cleaners are trained to minimize the risk of pets escaping. They practice diligence by promptly closing doors upon entering and exiting homes and avoiding leaving doors open for extended periods.

Pest and Infestation Policy
Clean Crusade reserves the right to pause or discontinue service if any infestation is identified that could pose a health, safety, or transfer risk. This includes, but is not limited to, bed bugs, fleas, cockroaches, rodents, or other pests. If such a condition is discovered, services will be halted immediately and the client will be referred to a licensed pest control provider for treatment before rescheduling.

Clean Crusade is not responsible for any infestation already present in a client’s home, nor for the possible transfer of pests to, from, or between client locations through our staff, equipment, or supplies. Clients acknowledge that there is an inherent risk of unknowingly transferring pests between environments and accept that pest infestations must be addressed exclusively by licensed pest control providers. Such matters fall outside the scope of cleaning services.

Limitation of Liability
Despite our careful practices, Clean Crusade cannot assume responsibility for any pets that may escape during the moments our cleaners are entering or exiting your home.

Policy on Pet Waste and Urine Cleanup

Handling of Pet Feces
Our cleaning services do not include the pickup of pet feces. This extends to tasks such as emptying litter boxes, which fall outside the scope of our cleaners' responsibilities.

Cleaning Urine Stains
In cases of urine on hardwood floors, our cleaners will mop and clean the area. However, it is important to note that if the urine has penetrated the wood and caused discoloration, our cleaning may not be able to remove the stain. For such instances, we recommend consulting a flooring specialist.

Preparation Guidelines for Cleaning Day

Home Tidying Before Service
We encourage our clients to allocate a bit of time on the eve of their scheduled cleaning to tidy their homes. This preparation includes clearing floors, countertops, and tabletops to ensure our cleaners have unobstructed access to these areas. Additionally, removing dirty dishes from the kitchen sink is greatly appreciated.

Handling Minor Clutter
If our cleaners encounter a few scattered items such as clothes, toys, or general clutter, they will organize these items to a reasonable extent. This courtesy also extends to a small number of dishes left out in the kitchen.

Limitations with Excessive Clutter
However, if we find that entire surfaces like tables, dressers, or counters are fully covered with items, or if there are large piles of clothes on the floor, our policy is to not clean those cluttered areas. The phrase, "Any area completely covered with clutter, will not be cleaned," encapsulates our approach to such situations.

Policy on Using Homeowner's Cleaning Equipment and Supplies

Liability for Customer-Supplied Equipment
In instances where homeowners request or require Clean Crusade to use their vacuums, cleaning equipment, supplies, chemicals, or solvents, it is important to note that Clean Crusade will not be liable for any damage caused to the home or the supplied items. This includes any damage resulting from the use of the homeowner's vacuum, such as impacts with furniture, cabinets, or other household items.

Differences in Equipment Safety Features
Clean Crusade typically utilizes commercial vacuum cleaners equipped with safety bumpers, which helps prevent damage or marks in case of accidental bumps against furniture. It's important to recognize that most residential vacuums may lack these adequate safety features.

Training and Familiarity with Homeowner's Supplies
Our employees are trained and familiar with the equipment and cleaning materials provided by Clean Crusade. However, this familiarity does not extend to equipment, vacuums, cleaning supplies, chemicals, or solvents provided by the homeowner.

Assumption of Risk by Homeowner
By opting to use their own cleaning supplies and equipment, the homeowner acknowledges and assumes all risks and potential problems. This includes both direct and indirect damage that may arise from the use of equipment, supplies, vacuums, solvents, solutions, chemicals, or any other items provided by them.

Dusting Services and Guidelines

Quality of Dusting Services
Clean Crusade prides itself on the effectiveness of our dusting services. Utilizing microfiber rags, specialized dusting sprays, and expert techniques, our cleaners efficiently capture and remove dust from various surfaces.

Initial Dust Settling
For homes that haven't been professionally dusted recently, it's common to observe dust resettling on surfaces shortly after cleaning. This phenomenon is particularly noticeable during initial cleanings. Over several visits, as our service continues, you'll likely notice a significant reduction in dust resettlement.

Height Limitations for Dusting
There are practical limits to the areas our cleaners can dust. We do not dust items located on shelves or walls beyond the reach of a cleaner standing on a 2-step ladder. While we employ extension poles for high dusting in rooms, we avoid high dusting of items that are precarious or wall-hung, especially if they cannot be securely held with one hand during the dusting process. This policy ensures the safety of both our staff and your belongings.

Cleaning Showers and Tubs

Dealing with Lime, Calcium, and Soap Scum
Accumulation of lime, calcium, and soap scum is common in showers and tubs. Clean Crusade's cleaning solutions are highly effective in cutting through these deposits. However, it's important to note that completely removing these deposits might require two to three cleaning sessions.

Mold and Mildew Challenges
Mold and mildew, being organic, can penetrate deep into and behind grout or caulking. While our cleaning products are capable of removing surface stains, eradicating mold and mildew entirely may necessitate professional re-grouting or re-caulking by the homeowner. This process is essential for a complete and long-lasting solution to these issues.

Policy on Repairs and Replacement of Damaged Items

Handling Accidents
While accidents are infrequent at Clean Crusade, we are committed to addressing any incidents promptly and responsibly.

Repair as Primary Solution
In the event of damage, our foremost approach is to repair the affected item. We ensure that all repairs meet industry standards, prioritizing restoration to its original condition.

Replacement of Irreparable Items
If an item is deemed irreparable, our office team will take the necessary steps to coordinate its replacement. We strive to resolve such matters efficiently to maintain customer satisfaction and trust.

Damage or Breakage Disclaimer and Policies

Care and Insurance
Clean Crusade's cleaners exercise reasonable care while cleaning your home. We are insured for any damage or breakage caused by our staff's negligence. However, we are not liable for damages resulting from "normal wear and tear" or improper installation of items.

Exclusions from Liability
Certain damages that occur under specific circumstances are not covered under our liability, including but not limited to:

Carpet and Rug Snags: Snags in carpets and rugs often result from exposed loops, a consequence of normal wear and tear or furniture movement. These can be caught by the vacuum's roller brush.
Brittle Blinds: Repeated exposure to sunlight can make blinds brittle, and the strings or cords may weaken over time, leading to breakage during cleaning.
Improperly Hung Items: Items not securely attached to the wall, such as pictures, decorations, mirrors, etc., are prone to falling when dusted or wiped. We are not responsible for damage to these improperly installed items.
Valuable Items Policy: For artwork, collectibles, family heirlooms, and valuables over $500, we avoid the risk of cleaning these irreplaceable or expensive items. We request that during the new client setup, customers identify any such items that should not be cleaned or touched. It is the customer's responsibility to inform Clean Crusade in writing of any new valuable items brought into the home post-initial setup. Notifications can be sent via email to or by mail to Clean Crusade, .
Unsealed Floors: Our standard floor cleaner is formulated for safely cleaning sealed floors, including marble and hardwood. For unsealed floors, there is a risk of water damage. In line with the National Wood Flooring Association's guidelines, hardwood floors should receive a maintenance coat every 3-5 years. Clean Crusade is not responsible for damage to hardwood floors that have not been maintained within this recommended timeframe.

Payment Policies for Cleaning Services

Payment Timing and Methods
Payment for our cleaning services is due at the time the services are rendered. Clients have the option to pay either by check or credit card.

Credit Card Payments
For clients opting to pay with a credit card, an additional fee will be applied to the cleaning charge: 3% for standard credit cards and 6% for payments made with American Express.

Refund Policy
Given the subjective nature of cleaning services, Clean Crusade does not offer refunds. However, we stand by our 100% Satisfaction Guarantee. If you are not satisfied with our service, we will return to re-clean any areas of concern at no extra charge.

Returned Check Fee
A service fee of $25 will be charged for any check returned due to non-payment reasons, such as insufficient funds or a closed account. This is in addition to the required payment for the cleaning services rendered.

Late Payment Fee
All invoices are due at the time of service. Any balance not paid when due will incur a late fee of $25 or 1.5% of the unpaid balance per month (whichever is greater). This late fee will be applied each month the balance remains unpaid until the account is paid in full.

Scheduled Arrival Time for Cleanings

Estimation of Arrival Time
During the booking process, Clean Crusade will provide you with an estimated time for our cleaners' arrival at your home. This time is an approximation based on our current schedule.

Variability in Arrival Time
Please be aware that the actual arrival time may differ from the estimated one. Various unforeseen factors, such as traffic conditions, weather, or extended cleaning times at previous appointments, can affect our schedule.

Communication for Delays
In cases where our cleaners are anticipated to be delayed by 30 minutes or more, we will proactively inform you through a phone call or text message. This is part of our commitment to maintain effective communication and respect your time.

Rescheduling of Cleaning Appointments

Commitment to Scheduled Cleaning
Clean Crusade recognizes the significance of adhering to the scheduled cleaning day for your home. We strive to ensure that cleanings occur as planned.

Possible Reasons for Rescheduling
However, there are circumstances beyond our control that might necessitate rescheduling your cleaning appointment. These include, but are not limited to, severe weather conditions, traffic disruptions, and unexpected staff shortages.

Notification of Changes
In the event that your cleaning appointment needs to be moved to a different day or time due to these factors, we will promptly notify you and work to find a suitable alternative schedule. Our goal is to minimize any inconvenience while maintaining the quality and reliability of our service.

Policy on Rescheduling, Cancellation, and Lock-Out Fees

Flexibility in Scheduling
Clean Crusade is committed to accommodating our customers' needs for rescheduling or canceling services. We understand that adjustments are sometimes necessary and are happy to work with you to align with your schedule.

Notice Requirement for Changes
This policy specifically addresses situations where a service is rescheduled or an appointment is canceled with less than one week's notice. Our aim is to manage our schedule efficiently while being considerate of your time and requirements.

Cancellation, Rescheduling, and Lock-Out Fee Policy
Clean Crusade values flexibility and works diligently to accommodate our customers' scheduling needs throughout the year. However, we have established policies to address cancellations, rescheduling, and lock-outs that occur with less than one week's notice.

Late Cancellation Fee
In line with industry standards, a cancellation or rescheduling of service without a week's notice may incur a fee amounting to 50% of the service charge. This policy is in place because it's often challenging to replace a job on short notice, impacting our cleaners' earnings and potentially leading to higher staff turnover.

Policy for Recurring Customers
Understanding that emergencies can happen, recurring customers are allowed two late cancellations per year without penalty. However, upon a third occurrence within the same year, a 50% service fee will be charged, which is entirely allocated to our cleaners. This approach is more lenient compared to many other cleaning companies that typically charge the full service amount for late cancellations.

Prevention of Cancellations
Many cancellations can be avoided by providing us with access to your home, such as through a garage door code, key, lockbox, or other methods. This measure significantly reduces the likelihood of cancellations due to lock-outs or inaccessible homes, thus ensuring consistent service delivery.

Policy on Rescheduling Cleanings

Clean Crusade is dedicated to accommodating our customers' needs, including rescheduling cleaning appointments. However, it's important to be aware of the potential implications that rescheduling may have:

Price Adjustments Based on Cleaning Frequency
The cost and duration of our recurring services are contingent on the frequency of cleanings. For instance: If a bi-weekly customer skips a cleaning, resulting in a four-week interval between visits, the next cleaning will be charged at the monthly rate, which is higher due to the extended interval.

Availability Constraints
While we strive to fulfill every cleaning request, please note that there are times when cleaning dates may be fully booked. To secure an alternative date, we recommend contacting Clean Crusade at your earliest convenience. This proactive approach increases the likelihood of accommodating your rescheduling needs.

Standard vs. Deep Cleaning Recommendations

Purpose of Standard Cleans
Standard cleans are intended as maintenance services for homes that have been professionally cleaned within the last month. They focus on preserving cleanliness and addressing routine upkeep needs.

Recommendation for Initial Deep Clean
For homes that haven’t been professionally cleaned within the past month, we highly recommend scheduling an initial deep clean. This ensures our team has enough time to thoroughly address areas that may require extra attention before starting a standard cleaning routine.

Limitations of Standard Cleans for Homes Needing Extra Attention
Booking a standard clean without an initial deep clean may result in insufficient time to complete a full cleaning. If the cleaning is part of a recurring service, our team will continue the following visit, picking up where we left off. For one-time cleanings, additional time may be requested to ensure comprehensive coverage.

Why We Recommend Starting with a Deep Clean
For the best results and to meet the expectations of a well-maintained home, we encourage all customers to begin with a deep clean. This approach supports a smoother transition to standard maintenance cleans and a higher level of cleanliness consistency in the long term.

Policy on Additional Fees for Extended Cleaning Time

At Clean Crusade, our services are structured around time allocation. There may be instances where the time required to clean your home exceeds the initially planned duration. This could be due to several reasons, and our policy in such scenarios is as follows:

Reasons for Additional Time Requirements

Home Condition Variances: If your home’s condition upon arrival is significantly dirtier than average, or than we reasonably anticipated, requiring more time than initially planned.
Unusual Cleaning Challenges: Situations like excessive dirt, dust, or stains from remodeling, construction, or after a large gathering.
Using Your Own Cleaning Equipment or Supplies: When our cleaners are requested to use your personal cleaning equipment or supplies.

Communication and Consent
If we anticipate that a cleaning job will require more time due to the aforementioned factors, our first step is to try contacting you by phone before commencing the work. If we cannot reach you, our team will either clean up to the time initially purchased or may choose not to clean, depending on the situation. Importantly, we will never charge you extra without your explicit permission.

Regular Fee Adjustment for Repeated Extensions
In cases where additional cleaning time is consistently needed across multiple visits, it will be necessary to discuss an adjustment to your regular service fee to accommodate the extra time required for maintaining the cleanliness of your home as per your expectations.

Quality Control and Inspection Procedures at Clean Crusade

Conducting Audits and Inspections
To maintain high standards, Clean Crusade regularly performs random inspections and audits of our cleaning teams. These inspections might occur after the cleaning team has left your home, during the final stages of their work, or potentially throughout the entire cleaning process. This practice ensures consistent quality and adherence to our high standards.

Valuing Customer Feedback
Your feedback is a crucial component of our service quality management. We encourage you to utilize our online Quality Scorecard to share your thoughts and experiences after each cleaning session. This tool is designed to be quick and user-friendly. Your insights help us continuously monitor and improve our cleaners' performance, aiming to provide the best cleaning experience in the industry.

Use of Before and After Pictures
Occasionally, our quality inspections may involve taking before and after photographs of the areas our cleaners have worked on. These images are instrumental for training purposes, verifying the quality of our work, and showcasing our commitment to high standards. If you prefer that no pictures be taken in your home, please inform Clean Crusade in advance. We respect your privacy and preferences in this matter.

Safety and Work Conditions at Clean Crusade

Home Temperature Settings
For the safety and comfort of our cleaning staff, we request that the temperature in your home be set between 65 and 74 degrees Fahrenheit prior to their arrival. If the temperature is not within this safe range when our cleaners arrive, we will unfortunately need to reschedule the cleaning session.

Interactions with Pets
Our team at Clean Crusade is pet-friendly, and all our cleaners are accustomed to working in environments with pets. During the initial setup of your cleaning service, we will discuss and note the best approach for working around your pets. However, for the safety and comfort of our staff, we kindly ask that you prevent your pets, particularly dogs, from jumping on or nudging our team members. In the rare case of a dog bite, it is required to report the incident to the authorities, and the homeowner will be responsible for any necessary medical treatment. Our goal is to create an environment that is both safe and enjoyable for your pets and our employees.

Scope of Cleaning Services at Clean Crusade

Clean Crusade offers a wide array of cleaning services; however, there are specific areas and items that we do not include in our cleaning scope. It's important for our customers to be aware of these exclusions:

Items and Areas Excluded from Cleaning

We do not clean paint off floors.
Dusting or cleaning walls, including the removal of marks or messes on drywall, is not part of our services.
Pet feces are outside our cleaning scope.
We cannot clean anything beyond our reach, beyond the use use of our own step-ladder. We can not use customer ladders.
Rodent droppings are not part of our cleaning services.
We avoid using customer-provided products that are unsafe, including acids or harsh chemicals.
Mold behind caulking and permanently stained grout are beyond our cleaning capabilities.
Not all stains can be removed, especially those requiring harsh chemicals or that are permanent.
Soot from fireplaces is not cleaned.
Large quantities of trash removal are not included.
Our services do not extend to outdoor cleaning, with the exception of certain ground-floor windows on doors.
Lifting glass from tables to clean unreachable edges is not performed.
We do not clean blood or biological contaminants.

Safety and Work Environment Policy
We prioritize the safety of our staff and will not undertake tasks deemed dangerous. Furthermore, Clean Crusade does not provide services in hostile work environments.

Our aim is to deliver a focused and effective cleaning service within these guidelines to ensure the safety and satisfaction of both our clients and our staff.

Non-Solicitation Agreement with Clean Crusade Employees

Agreement Terms on Hiring Clean Crusade Staff
By engaging the services of Clean Crusade, you agree to refrain from directly soliciting or hiring any of our staff members for cleaning services. The recruitment and training of our cleaners involve significant investment in terms of time, money, and resources, including comprehensive interviews, reference checks, background verifications, and specialized training.

Employee Commitment
Each member of our cleaning staff has agreed not to provide home-related services independently for any current or former Clean Crusade clients.

Procedure for Direct Employment
Should you have a specific interest in hiring one of our staff members directly, we request that this be discussed openly with the owner of Clean Crusade.

Referral and Training Fee
In instances where a Clean Crusade employee is hired directly by a client, a referral and training fee of $3,500 per employee will be charged. This fee compensates for the loss of our valuable asset and the costs associated with training and development. The payment for this fee is due within 30 days of the invoice date.

Clean Crusade regards its employees as highly valuable assets, and this policy is in place to protect the investment made in each team member.

Modification Clause for the Agreement

Potential for Changes
Please be aware that the terms and conditions of this agreement are subject to change.

Staying Informed
For the most current version of this agreement and any updates, we encourage you to regularly check our website. This ensures that you stay informed about any modifications to our policies or terms of service.